What is g2g business

What is Government-to-Government G2G 1. The aim of G2G is to enable governments and organizations related to them to more easily work together and to better serve citizens within key lines of business.

Facilitate increased efficiency and communication between parts of a government. G2G initiatives can improve transaction speed and consistency, and at the same time reduce the time employees have to spend on tasks. The category of e-government that focuses on interactions between a government and its various agencies to support transactions such as horizontal and vertical integration. Find more terms and definitions using our Dictionary Search.

Government-to-Government G2G appears in:. Handbook of Research on Public Information Search inside this book for more research materials. Recommend to a Librarian Recommend to a Colleague. Looking for research materials? It is the opposite of the B2G e-commerce model. Government loans and supports are examples of the G2B business model. C2G Citizens-To-Government. C2G is a business model where citizens transact with the government.

It encompasses electronic transactions online between the individuals and the public administration. Citizens-to-government e-commerce model enables the consumers citizens to post feedback or request information regarding public sectors directly to the government administration or authorities.

These transactions are either requesting information that concerns the public sector or payments to the government. For example, when you pay electricity bill, tuition fee loans, health insurance or taxes through the government website this is C2G.

G2C Government-To-Citizens. G2C is defined as government-to-citizense consumer. It is e-commerce between the government and the public. The products and services provided by the government to citizens online are within the scope of this business model. Through these platforms, the government avails essential services to its citizens efficiently. Information that should be in the public domain is conveyed with minimal cost through these platforms.

E-government applications can be given as an example for this business model. Consumers can access their personal information and perform many transactions through this system. The electronic commerce activities performed between the government and its citizens or consumers, including paying taxes, registering land and vehicles, and providing information and services, registration for birth, marriage or death certificates, acquistion passport are included in the G2C model.

G2C also refers to the interactions between the government and its consumers in offering support either through responses to consumer concerns or government services and products. Such services include land searches, confirmation of genuine licenses and vehicle ownership searches. Disputes such as nonpayment of tax or tax refunds are resolved through online support on the government platforms. G2G Government-To-Government. A successful G2G has the necessary resources for collaboration and communication between government agencies with the aim of better serving citizens.

It is also evident then, that there is still plenty of room for improvement, especially if the US government wants to remain ahead of the curve. This extends across every area of e-governance: government to citizen G2C , government to business G2B , government to government G2G , and government to employees G2E. As such, government agencies can glean a lot from the ways in which the most successful businesses communicate with their customer base; in the commercial space, customer relationship management CRM platforms have become key differentiators.

Using CRM, businesses — and thus similarly government agencies — can have a much greater understanding of their customers. Using smart analytics and case management, government agencies can deal with things like requests and citizen issues much quicker, and have ready access to all relevant information.

The best CRM platforms also provide AI driven tools that will process customer data in a useable way. For example, requests and queries can be sorted automatically and sent to the best person to answer them; or things like email campaigns and social outreach can be more targeted and thus more effective.

The key to effective citizen engagement is to properly understand citizens, and with CRM platforms like Salesforce Government Cloud Plus , governments can have a full degree view of the citizens that they serve. A good relationship between the government and local businesses, both large and small, is incredibly important in a thriving economy.

Because of this, G2B and B2G interactions are equally important. Government contract capture programs can collate the various tasks associated with viewing and applying for government contracts, making it easier for businesses to bid, win, and keep contracts in order.